1. WHO IS ELIGIBLE TO JOIN THE JUST TRY IVY CAMPAIGN?
This campaign is for first-time contact lens users who want to try Ivy Lense with expert support and a worry-free money-back guarantee.
2. HOW DO I GET EXPERT SUPPORT FROM IVY LENSE?
You’ll receive support from a certified Ivy Lense consultant through:
- Virtual consultation
Support includes lens fitting advice, tutorials on application/removal, and ongoing lens care guidance.
3. WHAT SHOULD I DO IF I RECEIVE A FAULTY OR DAMAGED PRODUCT?
If your product is:
- Damaged
- Defective
- Incomplete
- Expired
- Incorrect
Please contact Ivy Lense with:
- Your order number
- Your name and shipping address
- Product details and issue description
- Photo or video evidence
Products must be unused, in original packaging, and in good condition.
4. WHAT IF THE PRODUCT I WANT TO EXCHANGE IS OUT OF STOCK?
If the item is out of stock, Ivy Lense may offer a substitute product or a refund.
5. HOW DOES THE REFUND OR RETURN PROCESS WORK?
- Submit a complaint within 3 days of receiving the product
- Return the item within 7 days
- Refunds are processed via online banking within 14 working days after we receive and inspect the item
- Contact Ivy Lense for alternative refund methods
6. WHAT SITUATIONS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE?
Refunds are not provided for:
- Change of mind or wrong selection (color, size, etc.)
- Product not meeting personal expectations
- Items found cheaper elsewhere
- Damage caused by customer mishandling
- Color differences due to screen display
7. DO I HAVE TO RETURN THE PRODUCT TO GET A REFUND?
Yes. All products must be returned to vy Lense HQ for inspection. Return does not automatically guarantee a refund or exchange.
8. WHO IS RESPONSIBLE FOR THE RETURN SHIPPING?
Customers are responsible for the item during return shipping. Ivy Lense is not liable for loss or damage before the item reaches us.
9. WHAT HAPPENS IF I SUBMIT AN INCOMPLETE OR LATE CLAIM?
Ivy Lense reserves the right to reject claims if:
- Claims are submitted after the allowed period
- Incomplete documentation is provided
- There is suspicion of fraud or misuse of the campaign
10. CAN IVY LENSE CHANGE THE TERMS AND CONDITIONS AT ANY TIME?
Yes. Ivy Lense may update or modify the Terms at any time without prior notice. The latest version will be available on our official website or customer support channels.
11. HOW CAN I GET SUPPORT IF I NEED HELP WITH MY ORDER?
Reach out to Ivy Lense via WhatsApp at +6010-2875517, or contact the seller where you placed your order.